High Quality of Customer Service
All other online retailers should aspire to the high quality of customer service that Gotta Have It offers. From timely responses to questions, to super fast shipping, to successfully dealing with and fixing issues as they come up their service is impeccable..
01/07/2017 G Filer, Herts
Gottohaveit doesn't disappoint
The watch is great, but the customer service outshines everything else.
30/06/17 Terri L, USA
Love this purse only down side no where to put notes Quick delivery & easy communication.
14/04/17 Julie Taney, Kings Lynn
Gorgeous bracelet - arrived very promptly. Great service.
14/04/17 Susan Freeman, Great Missenden, Bucks
Love, love , love it
Love my bag and the speedy service I got from gottohaveit
15/03/17 Rose Donovan, Maynooth, Ireland
Fab plates wanted them to go with the matching mugs that I already had
15/03/17 Liz Plumpton, Newcastle
Brilliant bag, love it.
Service was good, price good and the bag’s wonderful.
15/02/17 Bridget Johnson, Chulmleigh
Orla Kiely Solid Stem Wallet.
12/02/17 Becky Smith, Teignmouth
Great customer service
Gorgeous bag. Fantastic customer service. Would definitely recommend.. many thanks
12/02/17 Rachel Sykes, Macclesfield
Love the bag, love the reduced price so glad I found this site on a google hope the material will last better than the oil cloth its fab.
16/01/17 Charlotte Bettles, Sandford
No problems with my purchase.
13/01/17 Debbie Stirland, Teignmouth, Devon
Such a lovely Orla Kiely bag. I bought just after Christmas! Has the very helpful key elastic so you can always find your keys, and an internal pocket. The good old English weather has also tested its weather tight, and I'm glad to confirm it didn't leak! I bought the matching purse too which goes very nicely together. In all, a fab purchase!
13/01/17 Nicki Allott, Tavistock
Gorgeous Orla Kiely bag
Bought as a Christmas present for my sister. I am sure she will love it
18/12/16 Jenny Bannerman, Frimley
Gorgeous little purse
Well-packaged, very pleased with item. My daughter will be so pleased with it. Would use again.
18/12/16 Sandra Hogan, Macclesfield
Orla Kiely cat bag in orange
Very quick delivery! Was nervous about ordering from the web but what a lovely bag
14/12/16 Terri Salter, Dartford
Very very happy with purchase. Would buy again.
12/03/16 Loretta Reehill, Hornchurch, Essex
Delivery was speedy and the plates are beautiful. Even better than I thought they would be, very pleased with my purchase thank you Insideout
19/10/16 Shelly Lee, Horrabridge, Devon
Delivered very quickly will definitely use the website again.
16/10/2016 Fiona Moss, Co Tipperary
Very very happy with the service, price and product.
01/05/2016 T Sharpe, Bromley
Really good service
This bag was on sale and it arrived quickly really good service. This is my first Orla kiely bag and I am in love with it! So beautifully made, it`s even prettier than the picture and very versatile as can be worn two different ways either across body or as a mini backpack.
10/04/2016 Fiona, Cornwall
Bag is just lovely
21/03/2016 Jill Cleverley, Hertfordshire
06/03/2016 TG, Yorkshire
Quick delivery. Well pleased , would buy more and a bargain price for Orla bag
19/02/2016 D Trout, Devon
You are a star! :o
"Wow, thanks for sorting out my query so quickly. You are a star! :o)"
13/10/2015 Denise Driver, Norfolk
Delivery was quick
04/10/2015 Rhonda Page, Gloucestershire
" Delivery was quick"
Gottohaveit.co.uk did a brilliant job
02/10/2015 Matt Hocking, Cornwall
"The team at Gottohaveit.co.uk did a brilliant job of getting the phone to us super quick, very easy to order and I`m sure to be back for more. thank you"
Order arrived the next day.
02/10/2015 Emma Harding , Stroud
"As usual excellent service for got to have it. Order arrived the next day. Will be back soon"
09/09/2015 Anne Coldrick, Sale
Highly recommend Gottohaveit for fast delivery.
02/09/2015 Ashley James, N Ireland
"Highly recommend Gottohaveit for fast delivery."
Order arrived really quickly
04/08/2015 Deidre O'Neill, Ireland
"Order arrived really quickly"
Lovely bag and very quick delivery!
01/07/2015 Wendy, Yorkshire
" Lovely bag and very quick delivery!"
01/07/2015 Helen Jose, Cornwall
Very quick delivery and well packaged.
14/06/2015 Tina Tolan, Lancashire
"Very quick delivery and well packaged."
Very happy with purchase.
21/05/2015 Tina Davies, Carmarthen
"Very happy with purchase."
Thanks to gottohaveit.co.uk, shopping made simple...
14/05/2015 Wayne Archer, Staffordshire
"Thanks to gottohaveit.co.uk, shopping made simple..."
13/05/2015 Matt Kemp, Exeter
" Order placed. Thank you so much for your help. Brilliant service."
Really quick delivery - even to N.Ireland- very impressed!
01/05/2015 Joanna Montgomery, N Ireland
" Really quick delivery - even to N.Ireland- very impressed!"
Delivery was fast and gottohaveit kept me informed of where my parcel was
23/04/2015 Nurul Samsudin, Leeds
"Delivery was fast and gottohaveit kept me informed of where my parcel was. Overall would really recommend gottohaveit website!
Absolutely perfect - fast delivery too.
22/04/2015 Tara Brown, Dorset
" Absolutely perfect - fast delivery too."
Used Gottohaveit many times before and am always more than impressed with the service
17/03/2015 Emma Flack, Horsham, Surrey
"I have used Gottohaveit many times before and am always more than impressed with the service.
I ordered the bag on the Thursday afternoon and received the next day by 10am"
Delivery was amazingly speedy—thank you!
18/02/2015 Alex, Belfast, N Ireland
" A beautiful item that was just right! And delivery was amazingly speedy—thank you!"
Super easy ordering
09/01/2015 Joanne Launder, Exeter
" Great bargain and super easy ordering. Came really quickly too!"
11/11/2014 April, West Sussex
" Quick delivery and great customer service. Thankyou :)"
13/10/2014 Catriona, West Sussex
"Excellent price and service from Gottohaveit."
06/10/2014 Fi , London
" A great service from Got To Have It Tpp!"
29/09/2014 D.J., Calstock
" Excellent service."
19/09/2014 Rebecca, Surrey
" excellent communication from Got to Have It from purchase to delivery."
11/09/2014 Frankie , Nottingham
" Excellent customer service including communication and swift delivery. Many thanks."
09/09/2014 Margaret Thompson,
" Speedy service, well packaged and excellent value. Thank you"
27/08/2014 Lisa, Surrey
" Brill fast delivery too. Thanks so much"
Arrived on time
14/08/2014 Sam, Bristol
" Arrived on time with no delays or problems."
" Lovely necklace, beautifully presented in an organza bag. A great gift.
Very quick delivery too"
Very pleased with the service
12/08/2014 Craig Share, Ibstock
"For information, we were happy with the item but had ordered two products in order to select a preferred choice - my wife would happily have kept both!
We were very pleased with the service and hope to purchase from you again in the future.
11/08/2014 ElsBells, Birmingham
" I am so pleased I managed to get hold of this, and great service from GTHI as well."
09/08/2014 Louise Dean, Southampton
" Lovely bag. Really pleased with the price and the service! Will definitely order from here again."
"Very pleased with service, ordered the item and received the next day. Lovely packaging."
22/07/2014 Wendy Dean, Berkshire
" Great service, thank you very much"
Will Definitely Use This Site Again
19/07/2014 Catherine, Ashford, Kent
"Really beautiful bag at a fantastic price, which my daughter is thrilled with. Wonderful, prompt service too. Thank you. Will definitely use this site again."
18/07/2014 Dinka, Beckenham
"Excellent service too - many thanks
Never Fail to Please
11/07/2014 Fiona Oliver, Cornwall
"Never fail to please me and my ears! Thank you."
05/07/2014 Brian, Galway, Ireland
"Speedy delivery and service
Fantastic service, thanks a million :o)
20/06/2014 Chris Hastings,
"That is fantastic service, thanks a million :o) Christine"
It arrived so quickly
01/04/2014 Melinda, Australia
"Thankyou so much for my order which arrived to me today in Australia! Thankyou so much - Il love the tins and it arrived so quickly.
Thank you again.
" Brilliant service, quick and very well packaged."
20/10/2013 Ian Richardson, Suffolk
"excellent service and price from gottohaveit, would recommend"
27/09/2013 Helen Butcher,
"as usual, very happy with all the products received - speedy service and well packaged - thank you!"
next day as promised
" Bought this for holiday and it arrived the very next day as promised, well packaged and perfect. Thank you"
" I stumbled across this website. So happy with my purchase and the fast and efficient service I received!"
I LOVE gottohaveit! :)
" Bought this as a gift. Big baby stuff is lovely and an amazing bargain too! Swift delivery also. I LOVE gottohaveit! :)"
" great service"
the service from gottohave it was fantastic.
"Arrived very swiftly just in time for my friends birthday which I had left it extremely late to order! Wish I had ordered one for myself as the quality is fab. My friend was so overjoyed at the purse she couldn`t thank me enough and the service from gotta have it was fantastic. Would recommend to everyone and definately purchase from them again.
Fantastic recorded delivery service
Many thanks again for your wonderful service.
26/07/2013Nita Amato, Birchington, Kent
" I Bought this for my granddaughter's Birthday present. When it arrived I was over the moon to see how pretty this is and was so sure she was going to love it. Thankyou so much. Every thing went very smoothly telling me when it was dispatched and arrived promptly, just in time for my granddaughter's birthday.
Many thanks again for your wonderful service. I highly recommend you anytime.
Cath Kidston Gadget Case
Am delighted with this gadget case, which just arrived. Perfect condition and exact colour too.
23/07/2013Linda Neill, Cumbria
" A great service from 'Gottohaveit'."
Great price, great product, great service
08/07/2013Georgina , London
" Great price, great product, great service."
" Gorgeous scarf. Delivery came quickly. Would def recommend."
Used this site before and will definitely use again!
06/07/2013Sara Grantham, Sheffield
" A lovely bag, just what I wanted. It`s the first time I`ve used it`s site, but I`ll definitely be using it again! Great service. "
"I t was delivered quickly and efficiently."
Gift for friend who was delighted
" Useful size purse. Leather trimmings & label wrapped in tissue paper so condition better than "off the shelf" in a high street shop. Gift for friend who was delighted."
30/06/2013Louise Rixon, Abergavenny
" Beautiful bag - a great replacement for my old Orla. The etc range seems to have been upgraded since my last purchase. Leather tags, better magnetic fastening and nicer interior.
Fantastic price and fast delivery add to a great product"
20/06/2013Julie Losh, Merseyside
" a fabulous high quality product and so easy to use! really impressed with the dispatch, arrived 2 days from ordering. thank you x"
Handmade and great value
" Handmade and great value. Will be buying more of these for gifts this Christmas "
Very well packaged
" Quick delivery and very well packaged to prevent any damage in transit! Would recommend!"
" Thanks for getting my bag to me so quickly. Really pleased with the service from Got to have it."
Super quick service, recommending to friends
04/06/2013Julie Comrie, Leeds
" super quick service and product as described, gottohaveit is definately becoming my favourite online website and I will be recommending this site to friends"
11/05/2013Emma Flack, Horsham
" Loving my new handbag and very impressed about the service received from Gottohaveit."
10/05/2013M Stewart, London
" Friendly website. Excellent service"
" Love it! Great service and very pleased with the product."
01/05/2013Sue , St Leonards on Sea, East Sussex
"Very pleased with my purchase and the efficiency with which my order was handled and delivered."
Extremely efficient delivery
21/04/2013Sarah Silcox , Kingswinford
" An original Cath Kidston. Top quality, and the cloth has a lovely old look. Delivery was very fast.
12/04/2013Sophie, West Sussez
Adding gottohaveit to my favourite sellers list!
Recommend to others
" Delivery was also fast. I will definitely use this site in future and would recommend to others x"
29/03/2013Helen Hunter, Glasgow
Service was fantastic
" Amazingly quick at delivering! Again will be recommending this site to friends and family x x"
Will be shopping again - thank you!
21/03/2013Amy , Belfast
" Love Orla Kiely and these mugs are lovely. Very prompt delivery and well packaged. Will be shopping again - thank you!"
18/03/2013Sarah Gee, Plymouth
Couldn't be happier
14/03/2013Martha , Ireland
Great price for such lovely quality
13/03/2013Sarah Gee, Plymouth
Great service, excellent price
Great Service & Delivery
"Just want to say the scarves I ordered arrived today. I love them, thank you very much for great service and delivery. I will defiantly be keeping my eye on your other products. The Orla Kiely links have been sent to my husband! Mothers Day soon and all ;-) xx Thank you again. Emily"
Service was excellent
21/02/2013Lisa , London
22/01/2013Claire Whitney, Warwick
Thank you so much for accommodating my request to change the present I got for my sister.
She is thrilled with her gifts and that's because of your excellent service.
"I had been searching for a Christmas present for my best friend. Nothing seemed quite right and then I came across this necklace and instantly knew I had to get it for her. Brilliant website, beautiful products, great service and fast delivery. Thanks very much :)
Arrived very quickly, package well.
26/11/2012Lisa France, Tavistock
" Arrived very quickly, package well."
A pleasure doing business with you
24/11/2012Jayne Martin, Southampton
"Thankyou for sending me the lime green coasters.
they go just right with
the accesories in my lounge and
i am really pleased.
A pleasure doing business with you and thankyou
Really Quick Service
23/11/2012Mark Meleady, Plymouth
"Execellent price and really quick service with item being received within days! No problems experienced and I know that my mum will love her Christmas present!
An excellent service, thank you!
23/11/2012Stephanie Wales, Oxford
" Beautiful necklace, well packaged and arrived incredibly promptly. An excellent service, thank you!"
20/11/2012Anne Marie Corrigan, Northern Ireland
"I would recommend this site for their great service , amazing quick dispatch and delivery
19/11/2012Edwina Forshaw, Durham
"fab - quick - easy purchase. would definitely use this site again!
It was just as it was described , it came beautifully wrapped and very quickly
19/11/2012Angela Muncaster, Cumbria
" It was just as it was described , it came beautifully wrapped and very quickly"
Great service and fast delivery!
" Great service and fast delivery!
20/09/2012Tracey Andrews, Honiton
"Fab- thank you!!!
Great service from you- really impressed!
exactly what I had ordered
11/09/2012Mariyn Igesund, Australia
"Thank you so much..........it arrivied in mail yesterday
was exactly what I had ordered.....
Will certinally be buying more off got to have it
Oh my goodness!! I just love this website!
"Oh my goodness!! I just love this website! I was looing for an Orla Kiely bag for my friend but I just coudn`t find the right one, then I stumbled across gotohaveit and found the perfect bag. Great size and fab Orla design. Postage was phenomenal, I got my parcel the next day. I will definitely be recommending this website and making a few more purchases! Thanks so much!
" Great service, goods arrived promptly.would order from websit again. Thanks"
Amazing Hassle Free Service
29/08/2012Alice Heywood, Edinburgh
"Hi, Just a quick note to say thank you for the amazing and hassle-free service. I ordered my Orla Kiely bag yesterday and got it safely today and am absolutely thrilled with it so thanks!
Excellent service from start to finish
23/08/2012Emma Flack, Horsham
" Excellent service from start to finish. lovely bag and purse which was exactly as decsribed. Will definately be using you again. Thank you"
friendly service and fast shipping!
23/08/2012Kathryn Skrien, USA
" Beautifully detailed charms - I`ll be ordering more as soon as they`re in stock again - great store - friendly service and fast shipping! Thank you!"
16/08/2012Sandine Fraisse, Rochdale
Just received my order, thank you. Thought i'd let you know how pleased i am at the speed reception of my order and extremely happy with what i got too.
So thank you again.
Have a great day, Sandrine
SUPER FAST DELIVERY
10/08/2012Fmma Flack, West Sussex
" Dear Gottohaveit Just wanted to say thank you so much for your very fast delivery service. I called on Thursday morning to place and order and this was delivered at 10.00am this morning. This is the second order that I have placed with and am very impressed by your service and will be using you again as soon as I get paid ! Many Thanks Emma Flack"
packed well and delivered quickly
08/08/2012Susan Johnson, Bradford
" A very pretty necklace packed well and delivered quickly. Very good service."
07/08/2012Emily Lenton, Somerset
"AMAZING SERVICE! Ordered it 8am in the morning and it was here my the following morning. Had emails to say it had been dispatched and its a really good website and very happy. So was mum with her gift!x Thanks Again."
I would definitely use the website again.
06/08/2012Jo Rudge, Birmingham
" Beautiful product, delivered quickly (I received it the next day) and I would definitely use the website again."
"Absolutely perfect. Just as described. Looks Amazing and super speedy service. Brillant!
16/07/2012Karen Bowyer, Beaconsfield
"Excellent service and price thank you. Very happy with product"
Excellent service, prompt despatch
12/06/2012Gemma Leah, Worcestershire
"Excellent service, prompt despatch. I bought this bag for my mum for her birthday and she loves it. This is my second purchase through Gottahaveit and will be returning again.
22/05/2012Alison Charnock, Wigan
"That's great news thanks so much for all your help, I will definitely recommend your company to friends, you provide an excellent service.
Looking forward to receiving my order.
Thanks again and have a lovely weekend.
10/05/2012Kathryn Lewis, Staffordshire
Just a quick note to say that my mouse charm arrived today and it is lovely, thank you very much.
All good wishes
Very impressed with the service, great item and super fast delivery!
07/03/2012Lisa Webber, Plymouth
"Very impressed with the service, great item and super fast delivery!
Commendable Customer Service
09/02/2012Elizabeth Brown, Hertfordshire
" I certainly appreciate the efforts you have made to ensure I got what I wanted and thank you for your commendable customer services. I will certainly be back to shop again "
25/01/2012Margaret Bloomfield, Northern Ireland
DELIGHTED!! THANK YOU Received today XX
04/01/2012Rachel Withers, Gloucestershire
" I just wanted to say thank you for my recent order, the Nica bag is so lovely and the service from you was excellent."
Thanks very much for sending my new bag so quickly
03/01/2012Amy Jo Hughes, Ealing, London
Thanks very much for sending my new bag so quickly - I received it the day after I ordered it. I love it!
24/12/2011Alexander Knight, Switzerland
"I just thought that I would let you know that the necklace arrived in Switzerland this morning, in plenty of time for Christmas.
Thank you so much again for your efforts to get it here on time.
Here's wishing you a Happy Christmas, and a festive and enjoyable new year.
21/12/2011Marek Poole, Torquay
"I've been very impressed by the level of customer service I have received in relation to this transaction. I know my wife loves your products, so I'm sure she will be very pleased with her presents, but it's good to find that the quality of your products is matched by the quality of the service you offer.
23/11/2011Marie Coleman, Leicestershire
"Thank you so much for all your help, fantastic service from you, I will definitely be using your website again and recommending you to friends and family.
Thank you again
Handmade Britain Personalised Keepsake Box
21/11/2011Shirley Anderson-Jones, Liverpool
Thank you I received it today, its amazing, I'm so pleased, I can't wait to give the keepsake to them.
17/11/2011Jacqueline Burnside, Paisley, Renfrewshire
" Hi there, Just wanted to compliment you for the great service I received. Very fast delivery service. Many thanks, Jacquelyn"
28/09/2011Dee , Ireland
" Beautiful quality and very quick delivery, great service.
01/09/2011Sophie Langston, Herts
"The service was brilliant too, I would definately recommend!
Service was great
"Good quality product and the service was great, will be back on the website to buy more soon."
"Excellent fast delivery nicely packaged, thank you"
Order was with me the next day!
17/08/2011Victoria Allen, Essex
" Thanks also for your excellent customer service. My order was with me the next day!"
" Excellent fast delivery and very nicely packaged!
" The service at got to have it was exceptional and I will use it again."
Thanks for your speedy reply, yup rec'd to-day, many thanks for a speedy service, brilliant.
Will be back
31/07/2011Claire Perkins, Surrey
" Hi great service and quick delivery, will be back to buy some more Orla Kiely things."
12/07/2011Susan De Sa, Preston
Service second to none
30/06/2011Emma Flack, Horsham
"The service was second to none and I received constant communication to confirm when the bag was due to arrive.
" Fantastic bag and a great service. The bag came the day after I ordered it and the staff were great at answering all of my enquiries"
" I would just like to thank you for the prompt delivery of this item. I could not believe it on Saturday morning when the postman knocked on the door with my parcel. You have restored my confidence in customer service and I will definately purchase from you again.
Thank you again.
" Fantastic service.
I received my order this morning and am amazed at the secure postage and value for money. i will keep this site in mind for future purchases.
" Very happy with using this website, extremely helpful service."
"I am so impressed by the customer service of your company! Your helpful response, the free shipping, the fact that my package arrived so quickly, and the gift of a pair of earrings that came with my order...it's all tops! I will definitely be ordering with you in the future.
" I love the Orla Kiely wallet, fab service from you would deal with you again. Thank u so much."
" What I love most about ordering jewellery from gottohaveit is the care and attention they put into the packaging, opening each item is a real treat!"
03/05/2011Caroline O`Brien, Ireland
"Love my Orla Kiely square zip wallet, its so compact and colourful and quite durable. Love showing it off.
Service was terrific also."
14/12/2010Sarah Van Cuylenburg,
" I just wanted to say thank you very much for a fantastic service, all goods received very quickly indeed!
Sarah Van Cuylenburg"
10/12/2010Wendy Bunney, Portugal
" Just thought I'd drop a line to say thank you for my bracelet. If you remember me, we are in Portugal and I have had 3 deliveries from you up to now which all arrived within about 4 days, which is a miracle here in Portugal! Normal national post takes longer than that! Anyway I now have a bracelet that I can attach my charms to!
Wendy and Adam"
22/11/2010Glenys Cart, Belgium
"Thank you so much for my order which arrived today. I LOVE IT! The jewellery stackers are even nicer in reality than on-site (and they look pretty great there too).
With kind regards,
20/08/2010Christine Smith ,
" paul thanks 4 the bag its perfect 10 out of 10 for customer care "
08/06/2010Catriona Colquhoun, Northen Ireland
"Thankyou so much for your amazing swift service, I ordered my bag yesterday and it arrived at 0745 this morning all the way from Devon.
I shall certainly be recommending you to my friends."
19/02/2010Polina Capko, Lithuania
" Both necklaces are already with me - safe & sound, and I have to admit they are absolutely gorgeous!
I really would like to thank your team for fast and pleasant international transaction, great communication and amazing attention to detail!
Many many thanks!"
09/02/2010Anne Marie Kelly ,
" Thanks a million, just purchased bag.
This is my first time buying from this site, I will be recommending it on to all my friends
I was pleasently surprised by you getting back to me so quick and
being so helpful with the link etc.
I suppose thats how a business should be run but those attributes are rare these days,
Thank you for being so helpful."
" Thank you so much for getting back to me so quickly! I spoke to your partner yesterday and she was most helpful, I've already used the link you sent me and have purchsed the charm today, (I'm delighted you had this charm as I had this but lost it just yesterday).
Thank you so much I'm pleased I have come across your website as I will definately be purchasing more of your jewellery in the future.
Thanks for your help and Merry Christmas to you both.
"Bag arrived this morning and is perfect.
17/11/2009Patricia Weston ,
"Thank you Paul, you've been terrific. I'm blown away by this fantastic service.
"I most certainly will be buying from you again
Great customer relations"
" I just wanted to say a huge thank you for the fantastic service with delivery. I placed the order at 4.30pm and the next day it was delivered on my doormat at 11am! In time for my friend’s birthday J.
Thank you so much for the super service !
p.s. my friend loved the bracelet.
11/08/2009Emma Precious ,
"That sounds great paul many thanks for your swift reply and communication, your customer service is five star i am so glad i came across your website when searching for O . K bags
all the best emma xx"
"I'd just like to say a massive thank you for managing to get the Happy Hearts bracelet for me as I was finding it very difficult to get hold of one. (I bought the whole set for a College Leavers Ball, but the bracelet broke on the night & I was devestated & the company that I purchased it off couldnt get me a replacement!).
It was delivered super quick in lovely gift wrap - with a 10% off voucher! What more could I ask for?
Thanks for the fantastic service - I will be back!
Thankyou for replying so soon to my e mail from yesterday..have placed order for the charm..am very happy after spending ages to locate it..will be using you again as am pleased with your efficient service and varied choice..
Attention to Detail
Sally Kerrigan , Chesterfield
Thanks so much for your email- what fantastic customer service! The earings and bracelet are actually birthday presents for my mum who already has the silver necklace and the gold necklace is a cheeky gift for myself (couldn't resist as it was so pretty!)
Again thank you so much for your email- I have to say I'm very impressed with your attention to detail!